Return & Refund

RETURNS & EXCHANGES

If you're unsatisfied with the items you received, and we gladly accept returns within 30 days of receipt for most items in new condition.

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please pack up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Your returns are processed within 3 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

 

 

RETURN CONDITIONS

  1. You have 30 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
  2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed,or altered in any way.
  3. We do not accept returned items that have been sent back without proper returns requests.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

 

 

LATE OR MISSING REFUNDS

      If you haven’t received a refund yet, first check your bank account again.

      Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@theviviland.com.

 

 

RETURN ADDRESS

      Please contact our Customer Service if you want to return any items. You will receive a response as soon as possible.